Problems

The auxiliary telephone number (for reporting problems) is +1 604-222-7584.

A queue on helpdesk has been created (TRIUMF Video Conferencing Support). Please report any unresolved problems there.

Projector Problems

Sony Projector won't turn on: "Second" Hitachi projector keeps executing commands intended for "first" one: Dell projectors (room 223) all respond to the remote

X11 Problems

X11 is really slow to start New windows pop up on the wrong display X11 crashes running some applications

ISDN Problems

The ISDN line was disconnected in February 2005. The Viewstation will indicate an error condition if an ISDN number is called.

H323 Problems

If the Viewstation indicates H.323 problems:

Presenter Problems

If the document on the stand will not display Document on the Web doesn't update If the document can't be seen over the Web If the document cannot be focussed

VRVS Problems

AccessGrid Problems

Audio Problems

Cannot hear any sound: Remote participants cannot hear you:

Camera Problems

If there is no local video in VRVS or AG

Phone Problems

If there is no dialtone from the phone
The better your 4x4, the further out you get stuck...
TRIUMF VideoConferencing

A.Daviel